Refund policy

Return & Refund Policy – Rusted Skull Leather Co.

Every piece from Rusted Skull Leather is handcrafted one at a time. Because of this, our return policy is tailored for custom leather goods.

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Custom & Personalized Items (Final Sale)

Items that are customized or made specifically for you — including names on Christmas stockings, made-to-order gun holsters, special tooling, or custom color requests — are final sale and cannot be returned or exchanged.

If the item arrives with a workmanship defect or you received the wrong item, please email:
support@rustedskullleather.com
within 7 days of delivery so I can make it right.

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Non-Custom Items (Eligible for Return)

Non-custom, ready-to-ship items may be returned within 14 days of delivery.

To qualify, the item must be:

• unused

• unmodified

• in new, resellable condition

Customers are responsible for return shipping unless the wrong item or a defect was my mistake.

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How to Start a Return

Please email:
support@rustedskullleather.com
Include:

• your order number

• photos (if applicable)

• a brief description of the issue

Once approved, you will receive return instructions. Refunds are issued after the item is received and inspected.

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Damage in Transit

If your package arrives damaged, please photograph:

• the item

• the packaging

• the shipping label

Then email the photos to support@rustedskullleather.com within 48 hours so I can help file a carrier claim and repair/replace if eligible.